Head of Customer Delivery Services

    Secure Land Communications (SLC), an Airbus business unit, offers advanced communication and collaboration solutions to gather, process and deploy intelligence. Its portfolio is tailored to the needs of Public Safety, Defence and Transport, Utility and Industry (TUI). It includes infrastructures, devices, applications and services based on Tetra, Tetrapol and Broadband technologies (either single, hybrid or multi-technology solutions). As the European leader and a key international player, SLC has customers in more than 80 countries and employs around 1,150 people in 17 countries. In Finland, Airbus Defence and Space Oy employs around 370 people in Helsinki and Jyväskylä.


    We are now looking for a Head of Customer Delivery Services to join our Supply Chain team in Helsinki office.


    Main role and responsibilities

    • Leading the Customer Delivery, Logistics, Customs, and Export Control activities at business unit level.
    • Managing your domain related teams and cost centers.
    • Ensure customer satisfaction by timely deliveries and first class customer service experience and communication.
    • Driving the implementation of E2E global Supply Chain in terms of customer delivery processes (people, process and ways of working). Defining logistics flows and fostering the cost optimization.
    • Secure deliveries according the customer contracts terms and master the overall delivery priorities.
    • Analyze delivery performance KPI’s to foster the necessary improvements.
    • Carry out material availability follow-up with other Supply Chain teams and ensure globally a solid communication for customer project teams.
    • Ensure timely order intake and revenue booking by the teams in terms of sales order creation and customer invoicing.
    • Ensure Application of regulations, to ensure compliance for delivery, including Customs Procedures and Export Control regulations.
    • Contribute to Supply Chain tools development & transformation projects.
    • You will report to Head of Supply Chain



    What we expect of you

    • Experience in leading an international team(s)
    • Several years of professional experience in area of supply chain with an international focus
    • Bachelor’s or master’s degree in the field of industrial engineering, business administration or comparable suitable for supply chain management
    • Customer service mindset
    • Understanding basics of company financing
    • Experience in supply chain delivery optimization & transformation
    • Fluent spoken and written English
    • Excellent coordination and communication skills
    • Efficient and result-oriented way of working
    • Preferably experience of customs, export and export control of dual use goods
    • SAP experience is an additional advantage

    Note that the position requires basic security clearance approval from Finnish authorities.


     What we offer

    We offer you the benefits of a large company as well as many opportunities for personal development. Our employees have a tailored development plan to support their professional growth. We also have a wide range of remote training modules to ensure learning. In addition, we offer you e.g. comprehensive occupational healthcare, lunch and flex benefit and a supportive working community where you are appreciated just the way you are.


    To apply please send your CV, cover letter and salary expectation via the link below by May 13th 2022. 


    For further information, please contact Head of Supply Chain Sami Heteaho +358 (10) 408 0306 on April 28th between 14-16:00 or May 2nd between 14-16:00 (Finnish time).



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