Sales Support Manager

    As a proven leader in the global aerospace sector, Airbus designs, produces and delivers innovative solutions with the aim to create a better-connected, safer and more prosperous world. These cutting-edge products and services – which span the commercial aircraft, helicopter, defence, security and space segments – benefit from our wide-ranging expertise and continued emphasis on innovation.

    In Finland, Airbus Defence and Space Oy employs around 370 people in Helsinki and Jyväskylä. Most of our employees work in Secure Land Communications (SLC) business unit, which offers advanced communication and collaboration solutions, compliant with the highest standards of security and reliability, both for mission and business critical users. We help our customers in public safety organisations such as police, defence, fire & rescue, healthcare & hospitals, airports, transportation, oil & gas, and utilities, collaborate in a smart and secure manner. While offering hybrid solutions to support our customers on a smooth evolution path, we are playing an active role in shaping future communications and collaborations technology and setting the ground for new standards.


    We are now looking for a skilled Sales Support Manager to join our Business Support team. The position will be located in the Helsinki or Paris area (Elancourt).

    The Business Support team's mission is to ensure SLC’s functions with the responsibility of strategic pricing, channel management and sales support. As Sales Support Manager, you will be responsible for interesting and challenging assignments within the Business Support and Sales community. Your main interfaces in your role are towards sales, bid management, compliance, digital transformation office and finance in order to ensure qualitative information in relevant sales support tools and their evolution.

    In the role you will work with a tight-knit team with good team spirit and can-do attitude. We offer an exciting position in an industry-leading international company alongside highly-skilled colleagues, with opportunities to grow your competence and skills.

    Main role and responsibilities

    • Act as the Salesforce CRM data administrator for global SLC sales, channel partner and bid community

    • Capture and propose requirements for CRM improvements inline with SLC strategy and key stakeholders

    • Perform analytics and business insights of raw data and sales metrics in order to compile dashboards and KPIs

    • Generate reporting such Dashboards, KPI's and customized reports to relevant stakeholders, e.g. EXCOM

    • Act as a catalyst between the sales community and regional management in order to project the latest sales data

    • Training of the Salesforce functionality and best practices according to the annual plan

    • Construct and maintain an active community with-in Salesforce to share information

    • Introduce forecasting as a concept into Salesforce and share the information to relevant key stakeholders

    • Work closely with the Airbus Defence and Space Salesforce community and align with the current CRM system

    • Contribute to SLC Salesforce integration to any future digital tools

    • Take into use and act as an data administrator for any new tool related to Sales Support.


    In this role you will cooperate closely with key internal stakeholders such as SLC Executive committee, Regional Sales, Channel Partner Management, Bid Management, Strategic Marketing and Product Business Management. You will report to the Head of Business Support in the Portfolio & Business Support function.


    What we expect of you

    • Self-driven and autonomous with strong ability to effectively communicate in English, both verbally and in writing

    • Good understanding of business processes

    • Understanding of working in an international diverse corporation with ambition for constant improvement

    • Good knowledge of the Salesforce CRM Tool or similar

    • Have a systematic and persistent way of working combined with a positive, innovative and proactive can-do mindset

    • Good understanding of the Business critical and Public Safety markets is a plus

    • Having experience in Sales Operations Planning Management is a plus

    • At least 5+ years of relevant work experience.



    To apply, send your CV, cover letter and salary expectation via the link below latest on 10 April 2023. We are also happy to give you more information about the role. Please reach out to hiring manager Juha Laakso (+358 40 648 6616) during following time slots (EEST):

    30.3 13:00-13:45

    31.3 9:00-10:00

    We will start the interviews already during the application period.


    What we offer

    We offer you the benefits of a large company as well as many opportunities for personal development. Our employees have a tailored development plan to support their professional growth. We also have a wide range of remote training modules to ensure learning. In addition, we offer you e.g. comprehensive occupational healthcare, lunch and flex benefit and a supportive working community where you are appreciated just the way you are.


    Read more about Airbus in Finland on:

    Read more about what we do on:

    Choose a workplace that offers truly meaningful work!

    Secure our society: Airbus operates within an industry that is crucial for common safety. You are therefore able to find great meaning in your work tasks that help e.g. authorities to operate in a secure and collaborative way.

    You’ll have an impact: due to the nature of our industry, our products need to be 100% secure. Everyone of our employees helps to ensure that.

    Work with great, competent colleagues: our work community is truly international, flexible and very supportive. We take pride in working together. Airbus as a company employs 138 000 professionals. For us, it is highly important that our employees feel valued just the way they are. 

    Let us support you: we look out for each other and tackle problems together. Our supporting work community is something our employees value and appreciate. In addition, you’ll have comprehensive occupational healthcare team taking care of you as well as other benefits ensuring your wellbeing