Dispatchers need stay on top of every situation. What if teams at an incident complain they cannot talk to each other?
- The dispatcher can see the status of nearby base stations, channel capacity and coverage. If everything is normal, the problems must originate with the users and the dispatcher can give apporpriate advice.
- The dispatcher can also see which groups are generating the most traffic. If there’s too little capacity, the dispatcher can combine some groups.
- Cleverly, Viewcor can warn of imminent congestion. The dispatcher can instruct the users, or cut off one-to-one calls if necessary. Alternatively, they can activate reserve capacity at a base station.
- The level of coverage at the incident area is also shown. If needed, the dispatcher can send out a mobile base station to help the situation.